ʀᴇꜰᴜɴᴅꜱ
short version, if it didnt work you get your money back
ɪᴛ ᴅɪᴅɴᴛ ᴅᴇʟɪᴠᴇʀ
ticket us with your transaction id and well either deliver it or refund you. thats the whole policy for anything that didnt arrive
ʏᴏᴜ ᴄʜᴀɴɢᴇᴅ ʏᴏᴜʀ ᴍɪɴᴅ
once a perk is on your account weve delivered it, so no. ask before you buy if youre unsure what something does
ᴡʀᴏɴɢ ᴜꜱᴇʀɴᴀᴍᴇ
tell us quickly. if it hasnt been used yet we can usually move it. once its been used we cant
ᴜɴʙᴀɴꜱ
we dont hand out refunds on unbans. open a ticket in the discord before you buy one so staff can check youre actually eligible, because if youre blacklisted or youve been banned more than three times for cheating we cant accept it
ꜱᴜʙꜱᴄʀɪᴘᴛɪᴏɴꜱ
cancel any time and it runs to the end of the period youve paid for. we dont do part refunds on a period thats already running
ᴅᴏɴᴛ ᴄʜᴀʀɢᴇʙᴀᴄᴋ
it costs us a fee on top of the sale and gets you banned. a ticket is faster and you keep your account
ʜᴏᴡ ᴛᴏ ᴀꜱᴋ
open a ticket in the discord with the transaction id from your tebex receipt. give us a couple of days to get back to you
ᴀᴜꜱᴛʀᴀʟɪᴀɴ ᴄᴏɴꜱᴜᴍᴇʀ ʟᴀᴡ
you get statutory guarantees that cant be signed away. if something is faulty or isnt what it was described as, youre entitled to a remedy regardless of whats written above
ᴛᴇʙᴇx
tebex process the payment and their own refund policy applies alongside this one